About

Customer service

Turnaround times

The standard turnaround times for analysis is from 3 to 5 working days, depending on the type of testings. There is a possibility for certain analyses, such as pesticides, heavy metals, part of microbiological teststo be performed within 24 hours or 48 hours from the arrival of the sample to the laboratory and such testings are available by prior arrangement with the customer

Reporting of results

After completion of analyses, reports signed by our professional staff are available.

Working time

The working hours of the customer service is on working days from 7 am to 5 pm. Receipt of samples is possible from 07-22h on working days and from 07-17h on Saturday. Samples can be received outside working hours if needed.

Courier information

SP Laboratorija has equipped the samplers with the most modern equipment and branched out the network of samplers throughout Serbia, with the establishment of fast and efficient system of samples delivery to Becej. Samples are delivered by vehicles equipped with a cooling system with a two-stage temperature regime (+ 4 ° C and/or -18 ° C), which ensures complete preservation of the composition and quality of the samples and their protection from external influences. You can contact the customer service to arrange for the transport of samples to the laboratory or for sampling.